Payments Expert - Remote

Overview

We’re on a mission to make money work for everyone by waving goodbye to the complicated ways of traditional banking. As a Payments Expert, you'll be part of a team that handles complex payment-related issues and enhances customer experience.

In Short

• Join the Payments team at Monzo as a Customer Operations Adviser.
• Handle complex payment escalations from various channels.
• Provide support to team members and resolve customer queries.
• Engage in interbank communications for payments.
• Adapt to new tasks in a dynamic work environment.
• Utilize analytical skills to make informed decisions.
• Mentor and coach less experienced team members.
• Work remotely with flexible hours.
• Receive a competitive salary and benefits.
• Contribute to a diverse and inclusive workplace.

Requirements

• Enjoy investigating and resolving complex cases.
• Strive for the best outcomes for customers.
• Comfortable making and receiving calls.
• Passionate about coaching and mentoring.
• Confident in decision-making and analytical thinking.
• Ability to manage conflicting priorities.
• Flexible in work management.
• Demonstrate Monzo’s core values.

Benefits

• Competitive salary range of £28,050 - £33,300.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for remote work setup.
• Diversity and inclusion initiatives.
• Equal opportunity employer.
• Additional perks and benefits available.