Insurance Operations Specialist - Remote

Overview

An Insurance Operations Specialist role focused on ensuring the smooth day-to-day running of insurance products, enhancing customer experience, and collaborating with various teams.

In Short

• Champion best practices for internal insurance processes.
• Collaborate with Customer Operations for effective communication.
• Ensure delightful delivery of customer journey elements.
• Manage escalations of sensitive cases.
• Share customer feedback with the Product Team.
• Design operational processes from scratch.
• Strong attention to detail is crucial.
• Experience in consumer insurance operations is preferred.
• Collaborate across functions and cultures.
• Flexible working hours offered.

Requirements

• Passionate about delivering a great customer experience.
• Experience in customer-facing roles.
• Ability to work collaboratively.
• Strong communication skills.
• Attention to detail.

Benefits

• Salary of £40,400 - £50,000 depending on experience.
• Share options available.
• Flexible working hours.
• Learning budget of £1,000 per year.
• Additional benefits listed on the company website.