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Insurance Operations Specialist - Remote

Posted Yesterday
Customer Service
Full Time
UK
£40,400 - £50,000/year

Overview

An Insurance Operations Specialist role focused on ensuring the smooth day-to-day running of insurance products, enhancing customer experience, and collaborating with various teams.

In Short

  • Champion best practices for internal insurance processes.
  • Collaborate with Customer Operations for effective communication.
  • Ensure delightful delivery of customer journey elements.
  • Manage escalations of sensitive cases.
  • Share customer feedback with the Product Team.
  • Design operational processes from scratch.
  • Strong attention to detail is crucial.
  • Experience in consumer insurance operations is preferred.
  • Collaborate across functions and cultures.
  • Flexible working hours offered.

Requirements

  • Passionate about delivering a great customer experience.
  • Experience in customer-facing roles.
  • Ability to work collaboratively.
  • Strong communication skills.
  • Attention to detail.

Benefits

  • Salary of £40,400 - £50,000 depending on experience.
  • Share options available.
  • Flexible working hours.
  • Learning budget of £1,000 per year.
  • Additional benefits listed on the company website.
Monzo logo

Monzo

Monzo is a UK-based digital bank on a mission to make money work for everyone. With a focus on financial health, Monzo aims to support customers, especially those facing financial difficulties, by providing accessible lending products and exceptional customer service. The company fosters a collaborative and empathetic work environment, encouraging its teams to innovate and improve customer experiences while meeting regulatory standards. Monzo values professional development and offers a range of benefits to its employees, including a learning budget and remote work support.

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