Incident & Crisis Framework Manager - Remote

Overview

The Incident & Crisis Framework Manager will be pivotal in developing and managing Monzo's Incident and Crisis Management framework, ensuring the bank's resilience and compliance.

In Short

• Develop and manage the Incident Management Policy.
• Support business teams during incident response.
• Promote a culture of resilience across the organization.
• Drive post-incident reviews and continuous improvement.
• Ensure compliance with operational resilience regulations.
• Prepare reports for the Conduct and Operational Risk Committee.
• Support scenario tests and workshops.
• Oversee incident trend analysis.
• Manage incident management plans effectively.
• Support international incident management requirements.

Requirements

• Experience in banking or fintech.
• Proficiency in incident management tools.
• Strong influencing and collaboration skills.
• Exceptional communication abilities.
• Proactive and strategic mindset.
• Adaptability and resilience in fast-paced environments.
• Excellent execution and organization skills.
• Ability to work autonomously and prioritize tasks.
• Passion for Monzo's mission.
• Ability to represent Monzo before auditors and regulators.

Benefits

• Salary of £59,500 - £80,500.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for work-from-home setup.
• Share options available.
• Inclusive company culture.
• Opportunities for professional growth.
• Regular team engagement activities.
• Access to mental health resources.
• Generous vacation policy.