EU Operations Manager, Complaints, Vulnerability & Financial Health - Remote

Overview

The EU Operations Manager will oversee the Complaints, Vulnerability, and Financial Health operations at Monzo, ensuring great service delivery while complying with regulations.

In Short

• Oversee EU Operations team focused on complaints, vulnerability, and financial health.
• Ensure compliance with CBI and EU regulations.
• Redesign processes for better customer service.
• Interpret performance data to drive improvements.
• Lead end-to-end project delivery.
• Advocate for customers and build team culture.
• Manage team meetings and information flow.

Requirements

• Deep understanding of operations in a regulated environment.
• Strong leadership and influencing skills.
• Experience in delivering effective operations.
• Hands-on approach to operational work.
• Proven track record in project delivery.
• Ability to coach and develop teams.
• Strong communication skills.
• Experience in data-driven decision making.
• Ability to provide actionable feedback.
• Advanced planning and organization skills.
• Fluent in MacOS, Slack, and GSuite.

Benefits

• Competitive salary with share options.
• Flexible working hours.
• €1,000 annual learning budget.
• Support for remote work setup.
• Diverse and inclusive work environment.