Customer Operations Director, Business Banking and Wealth - Remote

Overview

As Customer Operations Director, you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, ensuring we deliver frictionless, compliant, and high-impact service experiences.

In Short

• Lead Business Banking and Wealth Operations with a clear growth strategy.
• Deliver world-class customer service through multi-channel management.
• Foster a culture of continuous improvement and efficiency.
• Advocate for customers and build team engagement.
• Ensure safe and efficient delivery of operational change.
• Identify operational risks and ensure compliance.
• Develop strategic partnerships across the organization.
• Engage with senior leadership and industry experts.
• Enhance processes and controls for scalability.
• Manage a high-performing team in a fast-paced environment.

Requirements

• Proven experience in customer operations leadership in banking or financial services.
• Success in scaling customer operations in a regulated environment.
• Experience leading large multi-site operations.
• Knowledge of business banking operations and wealth management products.
• Customer-obsessed mindset focused on user experience and performance metrics.
• Ability to influence senior stakeholders and solve complex problems.
• Resilient and adaptable in a changing environment.
• Hands-on with a focus on delivery and execution.
• Commitment to building inclusive teams and developing talent.
• Fluency in MacOS, Slack, GSuite, and excellent communication skills.

Benefits

• Salary of £110,500 - £149,500 plus share options.
• Flexible working hours.
• £1,000 learning budget for professional development.
• Work-from-home setup support.
• Diverse and inclusive work environment.