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Borrowing Operations Back Office Advisor - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
£24,750 - £27,250/year

Overview

The Borrowing Operations Back Office Advisor plays a crucial role in supporting customers in financial difficulty by providing debt solutions and excellent customer service.

In Short

  • Work remotely from the UK
  • Salary range of £24,750 - £27,250 per year
  • Engage with third-party debt organizations
  • Support customers struggling with debt
  • Provide general customer service via chat and phone
  • Work Monday to Friday with flexible shifts
  • Opportunity to learn about financial health and debt management
  • Collaboration with other domains within the business
  • Fulfill regulatory obligations in customer interactions
  • Participate in a structured application process

Requirements

  • Experience in collections or back office roles
  • Understanding of UK credit laws and regulations
  • Ability to communicate effectively and empathetically
  • Familiarity with debt management organizations
  • Strong verbal and written communication skills
  • Comfortable with phone interactions
  • Knowledge of credit products
  • Willingness to learn and adapt

Benefits

  • £1,000 annual learning budget
  • Fully remote work with office visit opportunities
  • Flexible working hours
  • Supportive and inclusive work environment
Monzo logo

Monzo

Monzo is a UK-based digital bank on a mission to make money work for everyone. With a focus on financial health, Monzo aims to support customers, especially those facing financial difficulties, by providing accessible lending products and exceptional customer service. The company fosters a collaborative and empathetic work environment, encouraging its teams to innovate and improve customer experiences while meeting regulatory standards. Monzo values professional development and offers a range of benefits to its employees, including a learning budget and remote work support.

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