Manager, Accounts Receivable & Revenue Operations - Remote

Overview

The Manager, Accounts Receivable & Revenue Operations will oversee the customer payment lifecycle, ensuring timely collection of payments and maintaining accurate customer records. This role develops credit and collection strategies and collaborates with stakeholders to optimize cash flow.

In Short

• Oversee customer payment lifecycle and collections.
• Develop effective credit and collection strategies.
• Collaborate with internal stakeholders for cash flow optimization.
• Perform customer credit evaluations and manage communications regarding overdue payments.
• Analyze receivables aging reports for leadership.
• Drive process improvements in accounts receivable operations.
• Maintain accurate customer account records.
• Assist with new customer onboarding and payment profile setup.
• Monitor customer payment behaviors and flag at-risk accounts.
• Provide support and solutions to clients regarding account balances.

Requirements

• 2+ years experience in customer care, sales, or collections.
• Effective written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Proficiency in Google Sheets.
• Attention to detail and accuracy.
• Creative and self-disciplined individual.
• Ability to receive feedback and apply coaching.
• Team player with collaborative skills.
• Willingness to improve existing systems.

Benefits

• Full coverage medical, dental, and vision insurance.
• Generous PTO and company-wide holidays.
• 401k with company contribution.
• Paid parental leave.
• Work-life balance emphasis.
• Career growth opportunities.
• Diverse and inclusive culture.
• Commitment to DEI efforts.