Manager, Customer Success - Remote

Overview

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

In Short

• MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Mexico City.
• You will play a key role in the growth and success of MongoDB, our customers and CS team members.
• Your team will be working directly with our customers, and you’ll help develop an outstanding program.
• You will recruit and provide coaching, mentoring and development for the Customer Success teams.
• Responsible for crafting and executing initiatives to increase customer retention and happiness.
• Identify expansion opportunities and promote customer adoption of MongoDB.
• Looking for candidates based in Mexico City for a hybrid working model.

Requirements

• 10+ years relevant experience in CS, AM, Client Services, or similar roles.
• Passion for hiring, developing and managing a team.
• Proven track record with fast-growing teams and data-driven decision making.
• Experience with enterprise infrastructure technologies; exposure to MongoDB is a plus.
• High organization in workflows and prioritization skills.
• Ability to deal with ambiguity and navigate through it.
• Strong desire for partnership and collaboration across teams.
• Experience working with diverse cultural and professional backgrounds.
• Outstanding verbal and written communication skills.
• Bachelor's degree with 2+ years of management experience.

Benefits

• Supportive and enriching culture for personal and professional growth.
• Employee affinity groups and fertility assistance.
• Generous parental leave policy.