Customer Advocate, Trust and Safety - Remote

Overview

The Customer Advocate, Trust and Safety, plays a critical role in safeguarding MoneyLion’s customers and the integrity of our organization by investigating claims of identity theft, unauthorized charges, account takeovers, and other fraud-related concerns.

In Short

• Conduct thorough investigations into claims of fraud.
• Detect and analyze suspicious activity.
• Document investigative findings comprehensively.
• Collaborate with internal stakeholders.
• Handle high volumes of cases accurately.
• Engage effectively with customers.
• Identify process gaps and contribute to documentation.
• Monitor workflow for efficiency improvements.
• Act as a subject matter expert in fraud management.
• Foster a positive team culture.

Requirements

• Minimum 2+ years in investigations or fraud detection.
• Understanding of fraud detection methodologies.
• Experience with CRMs and data analysis tools.
• Exceptional communication skills.
• Strong judgment and decision-making abilities.
• Proficiency in conflict resolution.
• Strong problem-solving skills.
• Accountability and proactive problem-solving.
• Active team engagement.
• Detail-oriented and adaptable.

Benefits

• Competitive salary packages.
• Comprehensive medical, dental, and vision insurance.
• Wellness perks.
• Paid parental leave.
• Generous Paid Time Off.
• Learning and Development resources.
• Flexible working hours.