Trainer Partner - Remote

Overview

As a Trainer Partner at monday.com, you will play a pivotal role in educating clients on the features, functionality, and best practices of our platform. You will collaborate closely with internal teams to ensure that training content is aligned with business needs, product updates, and user requirements. The ideal candidate is passionate about the product, thrives on delivering engaging training sessions, and is committed to driving customer success.

In Short

• Conduct live and virtual training sessions for customers.
• Tailor training content based on customer use cases and industry-specific needs.
• Develop and deliver product training for various audiences, including end users, champions, and support teams.
• Collaborate with product, marketing, and customer success teams to create training materials.
• Continuously update training materials to reflect new features and product enhancements.
• Gather client feedback on training sessions to improve the training experience.
• Manage sales pipeline by communicating with customers and understanding their needs.
• Track and report on training participation and performance metrics.
• Work with various stakeholders to ensure training aligns with company strategy.
• Support CX representatives with escalated questions.

Requirements

• Strong interpersonal and client relationship skills.
• Analytical thinking and problem-solving ability.
• Adaptability to changing product features and customer needs.
• Team player with the ability to work independently.
• Proactive in identifying training opportunities.
• Creative approach to designing engaging training sessions.
• Exceptional presentation and storytelling skills.
• Availability for travel.

Benefits

• Competitive salary with discretionary bonuses.
• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture focused on customer success.
• Access to professional development resources.
• Flexible working arrangements.