Customer Success Manager - Remote

Overview

As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction.

In Short

• Align on strategic goals and establish a mutual success plan.
• Facilitate smooth transitions post-implementation.
• Build strong relationships by understanding customer needs.
• Develop deep expertise in our solutions.
• Collaborate with teams to drive renewals and identify growth opportunities.
• Communicate complex ideas effectively to stakeholders.
• Cultivate customer advocates for testimonials and case studies.
• Leverage data and analytics to track customer goals.
• Encourage the use of self-service resources.

Requirements

• Proven experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to understand technical concepts.
• Problem-solving and conflict resolution skills.
• Familiarity with customer success tools.
• Results-driven with a focus on customer satisfaction.
• Events industry experience is a plus.
• Tech Stack: Microsoft Products, Teams, Zoom, Salesforce, Gainsight.

Benefits

• Paid Parental Leave.
• No Dress Code.
• Teammate Recognition Rewards and Swag.
• Flexible Career opportunities.
• Professional Development through LinkedIn Learning.
• Two tickets to attend events hosted by customers.
• CEO Impact Award for employee recognition.
• Tailored onboarding for new members.
• Commitment to accessibility and inclusion.
• Support for flexibility and well-being.