Associate Support Specialist - Remote

Overview

As an Associate Support Specialist at Momentus Technologies, you will assist clients with technical support and software training, ensuring a seamless experience with our event management software.

In Short

• Assist clients with technical support via emails, calls, and online meetings.
• Conduct software testing and setup new accounts.
• Gather feedback for product improvements.
• Provide training on software features.
• Resolve software errors in collaboration with the development team.
• Maintain file server and oversee cleanup.
• Build local Momentus sites for testing.
• Become a trusted resource for key accounts.
• Educate existing customer accounts.
• Demonstrate new features and use cases.

Requirements

• 2+ years of customer service experience in a SaaS environment.
• Excellent communication skills via phone and email.
• Proficient in Microsoft Suite (Word, Excel).
• Experience with SQL and report writing tools preferred.
• Availability for on-call support occasionally on weekends.

Benefits

• Work in a fast-paced, growth-oriented environment.
• Collaborate with a motivated team.
• Opportunity to impact product development and customer satisfaction.
• Flexible work arrangements available.