Specialist, Market Growth & Retention - Remote

Overview

The Specialist in Market Growth & Retention will assist members with healthcare coverage applications, provide non-clinical reminders, and ensure member satisfaction through effective communication and outreach.

In Short

• Facilitate outreach and handle inbound calls to members regarding recertification.
• Manage State dashboards and assist with complex member issues.
• Provide non-clinical reminders and facilitate care gap closure.
• Promote member enrollments into plan programs.
• Assist Medicaid Members with eligibility issues.
• Conduct outreach to retain members facing disenrollment.
• Document outreach accurately in databases.
• Collaborate with leadership for feedback and improvement.
• Attend community-based member retention events.
• Maintain certifications and quality scores.

Requirements

• High School Diploma or equivalent.
• 2-4 years customer service experience, preferably in a call center.
• Ability to assess member needs and make thoughtful decisions.
• NYS Certified Application Counselor Certification required.
• Associate’s Degree preferred.
• 3-5 years customer service experience in a call center preferred.

Benefits

• Competitive benefits and compensation package.
• Equal Opportunity Employer (EOE) commitment.