Manager, Aftersales Customer Experience - Training & Voice of Customer - Remote

Overview

Mitsubishi Motors North America (MMNA) is seeking a dynamic and innovative Manager of Customer Experience - Aftersales to help lead our mission in transforming the customer journey at both corporate and dealership levels.

In Short

• Lead customer experience transformation at corporate and dealership levels.
• Develop and implement operating standards and training initiatives.
• Manage a dedicated team and oversee budgets.
• Enhance customer satisfaction and drive sales.
• Collaborate with cross-functional teams for a holistic customer journey.
• Utilize data analysis for performance improvement.
• Oversee dealer training and processes.
• Manage online review and survey platforms.
• Support aftersales divisions with performance data.
• Foster a collaborative and inclusive work environment.

Requirements

• 8+ years of automotive retail/OEM experience.
• Automotive Aftersales experience preferred.
• BA/BS Degree in Business/Marketing or equivalent.
• Strong knowledge of MS Word, Excel, and PowerPoint.
• Excellent communication and presentation skills.
• Strong interpersonal and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail and ability to work independently.

Benefits

• Comprehensive healthcare coverage.
• Discounted Employee Lease Car program.
• Monthly car allowance.
• 401(k) with company match.
• Professional development opportunities.
• Up to 30 days of paid time off.
• Hybrid working environment.
• Collaborative workspace.