Manager of Elite Customer Experience - Remote

Overview

Flex is building a finance super app for business owners, focusing on enhancing financial workflows and services for entrepreneurs. The company has seen significant growth and aims for profitability by early 2025, targeting mid-market businesses that are often overlooked by existing fintech solutions.

In Short

• Seeking a Manager of Elite Customer Experience.
• Focus on providing exceptional support to clients.
• Respond to inquiries via chat, email, and phone.
• Handle user account requests and educate customers on product use.
• Identify and address systemic flaws in user experience.
• Collaborate with engineering to resolve software bugs.
• Create help articles and FAQs for user assistance.
• Implement efficient workflows to enhance productivity.
• Maintain positive relationships with clients.
• Work in a fully remote environment.

Requirements

• Deep understanding of the product and its intricacies.
• Excellent communication and problem-solving skills.
• Ability to manage time and organize tasks effectively.
• Experience in customer support or related fields.
• Collaborative mindset to work with engineering teams.
• Proficiency in creating helpful documentation.
• Empathy and compassion in customer interactions.
• Independent and self-motivated.
• Familiarity with internal tools and process improvement.
• Commitment to client satisfaction.

Benefits

• Fully remote work environment.
• Opportunity to work with a growing fintech company.
• Chance to make a significant impact on customer experience.
• Collaborative team culture.
• Access to professional development resources.