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Technical Writer (AWS Connect CCaaS Experience) - Remote

Posted 6 days ago
Writing
Full Time
USA

Overview

We are seeking a Technical Writer to support a global initiative to enhance the operational excellence of an AWS Connect Contact Center as a Service (CCaaS) platform, focusing on creating standardized documentation and processes for efficient service delivery.

In Short

  • Develop visual process flows for AWS Connect CCaaS support.
  • Create standardized troubleshooting playbooks.
  • Build how-to guides and knowledge documents.
  • Document alert resolution steps.
  • Analyze ServiceNow incidents for knowledge documentation.
  • Work with support teams on troubleshooting sessions.
  • Enhance existing documents to meet standards.

Requirements

  • 4+ years of technical writing experience.
  • 3+ years of AWS Connect CCaaS experience.
  • Proficiency in documentation tools (MS Word, Excel, Visio).
  • Knowledge of MS Project for task tracking.
  • Strong analytical skills for system metrics.
  • Proven troubleshooting skills in contact center tech.
  • Experience in agile environments.

Benefits

  • Culture of Relentless Performance with high project success.
  • Competitive pay and benefits package.
  • Work from anywhere flexibility.
  • Opportunities for professional development.
  • Collaborate on impactful global projects.
  • Inclusive and supportive work environment.
  • Sustainable business practices focus.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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