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Solutions Architect (Amazon Connect) - Remote

Posted Yesterday
Software Development
Full Time
Worldwide

Overview

We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions using Amazon Connect.

In Short

  • Serve as the subject matter expert on Amazon Connect.
  • Analyze complex business requirements and design technical architectures.
  • Create project estimates for implementation and optimization of Amazon Connect solutions.
  • Develop complete solution designs covering Amazon Connect architecture.
  • Support sales teams by proposing innovative solutions.
  • Stay updated on Amazon Connect and AWS service innovations.
  • Perform other duties as required.

Requirements

  • 10+ years of experience in CX/Contact Center ecosystems.
  • 2+ years of hands-on experience with CCaaS solutions, especially Amazon Connect.
  • Proven expertise in integrating Amazon Connect with CRM platforms.
  • Hands-on experience with the AWS ecosystem is required.
  • AWS Certification is highly preferred.
  • Strong understanding of Customer Experience transformation initiatives.
  • Strong communication and organizational skills.

Benefits

  • Culture of Relentless Performance with a 99% project success rate.
  • Comprehensive compensation and benefits package.
  • Flexibility with remote work options.
  • Professional development opportunities.
  • Collaborate on impactful projects for global clients.
  • Inclusive and supportive work environment.
  • Sustainable business practices focused on social values.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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