Design, configure, and implement Amazon Connect contact center solutions.
Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
Optimize call flow performance, routing strategies, and customer experience.
Monitor, troubleshoot, and improve contact center metrics and system reliability.
Develop, implement, and maintain business rules and decision logic using IBM ODM.
Collaborate with business teams to model, validate, and test decision tables and rule flows.
Integrate ODM decision services with AWS workflows and backend systems.
Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
Ensure accuracy, consistency, and performance of rule execution in production environments.

Requirements

4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
2+ years of hands-on experience with IBM ODM.
Proficiency in Node.js or Python for AWS Lambda development.
Strong understanding of REST APIs, microservices, and JSON-based integrations.
Familiarity with contact center KPIs, operational metrics, and call flow optimization.
Excellent problem-solving, communication, and analytical skills.
Bachelor’s Degree in Computer Science, Engineering, or related field.

Benefits

Culture of Relentless Performance with a 99% project success rate.
Competitive Pay and Benefits including health insurance.
Work From Anywhere Culture with remote work flexibility.
Growth Mindset with professional development opportunities.
Global Impact through collaboration on impactful projects.
Welcoming Multicultural Environment with a dynamic global team.
Social Sustainability Values focused on community empowerment and environmental sustainability.

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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