Remote Otter LogoRemoteOtter

AWS Connect Developer - Remote

Posted 9 hours ago
Software Development
Full Time
Worldwide

Overview

We are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions.

In Short

  • Design, configure, and implement Amazon Connect contact center solutions.
  • Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
  • Optimize call flow performance, routing strategies, and customer experience.
  • Monitor, troubleshoot, and improve contact center metrics and system reliability.
  • Develop, implement, and maintain business rules and decision logic using IBM ODM.
  • Collaborate with business teams to model, validate, and test decision tables and rule flows.
  • Integrate ODM decision services with AWS workflows and backend systems.
  • Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
  • Ensure accuracy, consistency, and performance of rule execution in production environments.

Requirements

  • 4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
  • 2+ years of hands-on experience with IBM ODM.
  • Proficiency in Node.js or Python for AWS Lambda development.
  • Strong understanding of REST APIs, microservices, and JSON-based integrations.
  • Familiarity with contact center KPIs, operational metrics, and call flow optimization.
  • Excellent problem-solving, communication, and analytical skills.
  • Bachelor’s Degree in Computer Science, Engineering, or related field.

Benefits

  • Culture of Relentless Performance with a 99% project success rate.
  • Competitive Pay and Benefits including health insurance.
  • Work From Anywhere Culture with remote work flexibility.
  • Growth Mindset with professional development opportunities.
  • Global Impact through collaboration on impactful projects.
  • Welcoming Multicultural Environment with a dynamic global team.
  • Social Sustainability Values focused on community empowerment and environmental sustainability.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

Share This Job!

Save This Job!

Similar Jobs:

Brillio logo

Software (AWS Connect) Developer - Remote

Brillio

16 weeks ago

Join Brillio as a Software (AWS Connect) Developer to design and implement scalable solutions for customer interactions using Amazon Connect.

MO, USA
Full-time
Software Development
VetsEZ logo

AWS Developer - Remote

VetsEZ

24 weeks ago

VetsEZ is looking for an AWS Developer to design and manage cloud-based applications using AWS.

Worldwide
Full-time
Software Development
Wallarm logo

Go Developer - Connectors - Remote

Wallarm

6 weeks ago

Join Wallarm as a Go Developer to build and maintain API connectors in a fully remote environment.

Worldwide
Full-time
Software Development
T-Systems Iberia logo

AWS Cloud Developer - Remote

T-Systems Iberia

45 weeks ago

Join T-Systems as a senior AWS Cloud Developer to design and implement scalable cloud solutions.

Worldwide
Full-time
Software Development
Thunder logo

Senior Amazon Connect Developer - Remote

Thunder

40 weeks ago

Join Thunder as a Senior Amazon Connect Developer to architect and optimize cloud solutions leveraging AWS and AI.

Worldwide
Full-time
Software Development