Solutions Architect - Remote

Overview

The Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems.

In Short

• Join Cresta's mission to enhance customer conversations through AI.
• Leverage expertise in Customer Experience (CX) and related ecosystems.
• Own the Technical Architecture blueprint from pre-sales to post-sales.
• Collaborate with Sales, Product, Marketing, and Engineering teams.
• Support technical implementation for customers.
• Problem-solve with end-customers for best solution architecture.
• Manage stakeholder expectations across multiple levels.
• Build strong relationships with external technical stakeholders.
• Willingness to travel when necessary and conduct video calls across time zones.
• Dynamic role with a focus on AI and customer insights.

Requirements

• Enthusiastic and confident approach to sales and technical delivery.
• Expertise in telephony systems and customer experience technologies.
• Experience with AWS Connect and other contact center infrastructure.
• Understanding of integration options and APIs.
• Extensive experience in enterprise software implementations.
• Highly organized with strong project management skills.
• Consultative and strategic problem-solving ability.
• Effective communication skills for managing complex processes.
• Ability to work with diverse stakeholders.
• Experience in working with remote teams and clients.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid parental leave for new parents.
• Remote work setup budget for home office.
• Monthly wellness and communication stipend.
• 20 days of vacation time for work-life balance.