Innovation Lead - Remote

Overview

We are seeking a visionary Lead of Innovation to lead transformative initiatives within our healthcare insurance provider's technology team, focusing on driving innovation in the omnichannel contact center ecosystem to enhance both customer experience and operational efficiency.

In Short

• Identify and capitalize on opportunities to innovate across customer experience channels.
• Develop a structured innovation roadmap that aligns with organizational goals.
• Quantify business impacts and prioritize initiatives based on ROI.
• Oversee the end-to-end execution of innovative technologies and processes.
• Work cross-functionally with departmental leaders to gather insights.
• Build and maintain strong relationships with key stakeholders.
• Present progress and recommendations to executive leadership.
• Advocate for continuous improvement and foster a culture of innovation.
• Manage resource allocation and project budgets for innovation projects.
• Track performance metrics and optimize outcomes.

Requirements

• 4+ years of experience in innovation leadership within technology teams.
• Strong understanding of omnichannel operations.
• Ability to conceptualize and articulate the business value of technological advancements.
• Experience managing and motivating cross-functional teams.
• Exceptional communication and presentation skills.
• Strong analytical, organizational, and project management skills.
• Familiarity with cloud-based systems, DevOps, and test automation frameworks.
• Visionary and results-driven with a passion for innovation.
• Resilient and adaptable in a fast-paced environment.

Benefits

• Culture of Relentless Performance with a 99% project success rate.
• Competitive Pay and Benefits including health insurance.
• Work From Anywhere Culture with remote work flexibility.
• Growth Mindset with professional development opportunities.
• Global Impact through collaboration on impactful projects.
• Welcoming Multicultural Environment with open communication.
• Social Sustainability Values focused on sustainable business practices.