Seasonal Customer Service Representative - Remote

Overview

Join Minted as a Seasonal Customer Service Representative for the holiday season, where you will provide exceptional service to customers through various communication channels.

In Short

• Remote seasonal role starting in October through December 2025
• Provide excellent customer service via phone, email, and live chat
• Address customer inquiries and concerns promptly
• Support customers with Minted products and order processing
• Document customer interactions accurately in CRM
• Identify opportunities for improving customer experience
• Meet quality and productivity KPIs
• Work variable hours, including evenings and weekends
• Must reside in specified states to be considered
• Collaborate with teams to enhance customer satisfaction

Requirements

• Bachelor’s degree or equivalent work experience
• 1+ years of customer service experience
• Experience in building customer relationships
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to learn new procedures quickly
• Experience with Salesforce or CRM software is a plus
• Open to feedback and continuous improvement
• Reliable and flexible with work schedule

Benefits

• Opportunity to work in a fast-paced, lively atmosphere
• Gain experience in a premium brand customer service setting
• Work with a passionate and empathetic team
• Flexible work hours
• Remote work opportunity