Hostess - Remote

Overview

We are seeking an enthusiastic and customer-focused Hostess to join our team in Dubai, United Arab Emirates. As a Hostess, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience for our guests.

In Short

• Greet and welcome guests with a friendly and professional demeanor
• Manage reservations through phone, email, and in-person inquiries
• Escort guests to their tables and ensure they are comfortably seated
• Monitor table rotation to maximize seating efficiency and minimize wait times
• Coordinate with the restaurant staff to ensure smooth service flow
• Maintain an organized and clean reception area
• Handle guest inquiries and special requests with empathy and efficiency
• Assist in resolving any customer concerns or complaints
• Collaborate with the food and beverage team to support overall operations
• Maintain up-to-date knowledge of menu items, daily specials, and promotions

Requirements

• Previous experience in food & beverage or restaurant operations
• Excellent guest service skills with a strong customer-focused attitude
• Superior English language proficiency, both verbal and written
• Proven ability to work in a fast-paced, dynamic environment
• Strong attention to detail and commitment to operational excellence
• Proficiency in using reservation management systems
• Excellent communication and interpersonal skills
• Basic math skills for managing reservations and table assignments
• Ability to stand for extended periods and move continuously during shifts
• Flexible schedule with availability to work evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• High school diploma or equivalent; higher education in hospitality is a plus

Benefits

• Dynamic work environment
• Opportunity to work in a prestigious hotel
• Engaging team atmosphere
• Potential for career growth in hospitality