Guest Service Center Agent - Remote

Overview

The Guest Service Center Agent plays a vital role in ensuring guest satisfaction at NH Collection Dubai The Palm by anticipating guest needs and providing exceptional service.

In Short

• Anticipate guest needs and handle inquiries attentively.
• Knowledgeable about hotel products and services.
• Responsible for maintaining high service standards.
• Ensure timely follow-up on guest satisfaction issues.
• Proactively suggest alternatives to meet guest needs.
• Develop harmonious relationships with hotel departments.
• Attend events and training to enhance skills.

Requirements

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English & Arabic is an asset.
• Ability to work shifts, weekends, and public holidays.
• Computer skills in MS Office; experience with Property Management Systems preferred.

Benefits

• Work in a dynamic and energetic hotel environment.
• Access to hotel facilities and amenities.
• Opportunities for professional development and training.