Group Reservation Supervisor - Remote

Overview

Join our team as a Group Reservation Supervisor in Dubai, where you'll manage group reservations and lead a team to create unforgettable experiences for our clients.

In Short

• Manage group reservations from inquiries to modifications.
• Mentor reservation agents in customer service and efficiency.
• Network with key clients, travel agencies, and corporate accounts.
• Maximize revenue and occupancy through effective booking management.
• Collaborate with sales, events, and operations teams.
• Analyze booking trends and provide insightful reports.
• Handle complex reservation issues with professionalism.
• Ensure compliance with company policies and industry standards.
• Implement quality control measures for reservations.

Requirements

• 3-5 years of experience in hotel reservations or related field.
• Bachelor's degree in Hospitality Management or related field preferred.
• Proficiency in reservation management systems and CRM software.
• Strong knowledge of Microsoft Office Suite, especially Excel.
• Excellent communication and interpersonal skills.
• Proven leadership abilities and team management experience.
• Strong problem-solving skills and attention to detail.
• In-depth knowledge of hospitality industry standards.
• Experience with group booking processes and contract negotiations.
• Fluency in English required; additional languages are a plus.

Benefits

• Opportunity to work in a vibrant hotel environment.
• Professional development and training opportunities.
• Dynamic team atmosphere.
• Access to hotel amenities and discounts.