Implementation Associate - Remote

Overview

This position is responsible for all inbound inquiries through the implementation call center, including clients who have Digital Implementation packages and general questions from clients needing immediate assistance.

In Short

• Answers queue calls, live chats, inbound department emails
• Completes assigned data entry projects with Meevo UI and/or data conversion templates
• Covers scheduled milestone calls as required
• Covers Scheduled Meevo trainings/webinars as required
• Performs general follow up calls for Implementation Specialists as needed
• Responsible for merchant activations
• Completing assigned onboarding tickets
• Meevo addon / business booster setups
• Conducts Meevo trainings as needed to assist client learning
• Completes a variety of other “gap” projects as assigned by Implementation

Requirements

• AA/AS degree preferred
• 1+ years of SaaS Point of Sale support or Implementation experience
• Completion of Meevo onboarding and certification courses
• Matching PI profile

Benefits

• Paid Time Off (PTO) and Holidays
• Generous 3 weeks of Paid Time Off (PTO)
• Ten (10) paid holidays throughout 2025
• Five (5) paid sick days and one (1) personal day
• Subsidized Medical, Dental, and Vision plans
• Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term and Long-Term Disability insurance
• 401(k) Retirement Plan with 100% match on up to 4%
• Unlimited access to Udemy’s online courses