Implementation Support Associate - Remote

Overview

Blink is seeking a VP People to join the leadership team, focusing on enhancing customer support and implementation processes for their super-app designed for frontline workers.

In Short

• Work with the founding team to improve customer support.
• Manage customer support inquiries and tickets.
• Provide onsite support during customer launch events.
• Conduct training sessions for customers.
• Maintain the customer knowledge base.
• Support platform configuration and customization.
• Ensure timely resolution of customer issues.
• Collaborate with implementation teams for seamless onboarding.
• Foster a positive customer experience.
• Contribute to a friendly and inclusive company culture.

Requirements

• Strong project management and prioritization skills.
• Experience in customer support or customer-facing roles.
• Familiarity with ticketing tools like Freshdesk.
• Excellent written and verbal communication skills.
• Ability to work under pressure and make decisions.
• Resourceful and eager to learn.
• Track record of exceeding personal goals.
• Friendly and professional demeanor.
• Ability to empathize with customer pain points.
• Experience in B2B or B2C SaaS is a plus.

Benefits

• Generous base salary.
• Equity allocations with significant upside potential.
• Transparent and generous commission plan.
• 401(k) plan for future savings.
• Private health insurance with medical, dental, and vision coverage.
• Opportunities for growth and learning.
• Supportive and ambitious team environment.
• Commitment to an inclusive and diverse culture.
• Positive and motivated team atmosphere.
• Focus on knowledge sharing and collaboration.