Customer Service Program Supervisor - Remote

Overview

The Customer Service, Program Supervisor, will oversee the administrative operations of the department, focusing on process improvements, compliance, and service quality.

In Short

• Supervise administrative staff to ensure high performance.
• Prepare daily messages for team communication.
• Develop and refine Standard Operating Procedures (SOPs).
• Craft knowledge-based training materials.
• Oversee training program design and implementation.
• Generate customer service complaint reports for QA meetings.
• Analyze QA data to enhance service quality.
• Conduct workload analysis for equitable distribution.
• Identify opportunities for process improvement.
• Ensure adherence to HIPAA and compliance standards.

Requirements

• Experience in customer service supervision.
• Strong communication and leadership skills.
• Ability to analyze data and identify trends.
• Knowledge of compliance and quality assurance processes.
• Experience in training and development.
• Proficient in developing SOPs.
• Strong organizational skills.
• Effective problem-solving abilities.
• Reliable attendance and teamwork.

Benefits

• Career development opportunities.
• Supportive team environment.
• Competitive salary and benefits.
• Opportunities for process improvement initiatives.
• Engagement in meaningful work.