Customer Service Coordinator - Remote

Overview

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support.

In Short

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties.
• Responsible for electronically filing documents on customer and patient accounts.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails.
• Access, enter, and update customer account information in Laboratory Information System and CRM.
• Process UPS and FedEx pick-up requests and customer supply orders.
• Facilitate the company’s monthly Order Entry Verification process.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies.
• Maintain regular and reliable attendance.
• Other duties and special projects as assigned.

Requirements

• Ability to ensure HIPAA, Confidentiality, and Compliance policies are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Benefits

• Details on benefits are not provided in the description.