HR Representative II - HR Service Center - Remote

Overview

The HR Representative II position involves managing escalated colleague issues and complex inquiries in the HR Service Center, providing consultation and guidance on policies, and ensuring high-quality HR service delivery.

In Short

• Full-time position with remote work opportunity.
• Manage escalated issues from HR Rep I.
• Provide support for incoming calls and inquiries.
• Responsible for monthly audits and reports.
• Collaborate with various HR functional areas.
• Assist in training for new processes and policies.
• Utilize case management technology for tracking.
• Maintain compliance with established regulations.
• Build relationships with HR staff and vendors.
• Effective decision-making and problem-solving skills required.

Requirements

• High School diploma with 3 years of HR experience.
• Associate’s degree in related field preferred.
• Basic knowledge of HRIS (e.g., Workday).
• Strong communication and interpersonal skills.
• Ability to work independently and prioritize tasks.
• Proficiency in MS Office Suite.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of federal and state HR regulations.
• Demonstrated analytical and problem-solving abilities.
• Commitment to confidentiality and ethical behavior.

Benefits

• Work from home flexibility.
• Competitive compensation.
• Opportunities for professional development.
• Collaborative work environment.
• Contribution to community service programs.