Customer Service Representative - Financial Assistance Counselor - Remote

Overview

The Customer Service Representative - Financial Assistance Counselor is responsible for providing excellent customer service related to billing and financial inquiries within a healthcare setting, ensuring patient satisfaction and effective resolution of issues.

In Short

• Work remotely in a full-time capacity.
• Handle customer service activities related to billing and collections.
• Assist patients with billing issues and payment plans.
• Document customer interactions and complaints.
• Track trends and recommend resolutions for service issues.
• Collaborate with supervisors for escalated issues.
• Maintain knowledge of relevant laws and compliance standards.
• Utilize Microsoft Office for documentation and communication.
• Work independently in a fast-paced environment.
• Promote the mission and values of Trinity Health.

Requirements

• High school diploma or Associate's degree in a related field.
• 1+ year of experience in customer service or healthcare financial roles.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to work in a collaborative environment.
• Experience in a call center or healthcare setting preferred.
• Attention to detail and accuracy in handling inquiries.
• Familiarity with Microsoft Office applications.
• Completion of regulatory certifications preferred.
• Integrity and a caring approach to customer interactions.

Benefits

• Flexible work environment with remote options.
• Competitive salary based on experience.
• Opportunities for professional development.
• Comprehensive health benefits.
• Diverse and inclusive workplace culture.
• Supportive team environment.
• Access to resources for personal and professional growth.
• Commitment to community service and charity care.
• Employee assistance programs.
• Retirement savings plans.