Part-Time Customer Experience Associate [Bilingual French] - Remote

Overview

MERIT is looking for a Part-Time Customer Experience Associate to support the brand’s growth internationally, providing day-to-day customer-related support.

In Short

• Provide inbound customer support via email, chat, and social platforms.
• Assist customers in a friendly and professional manner.
• Assess inbound tickets to address customer needs.
• Respond to customer comments and DMs in a timely manner.
• Place customer orders and process refunds as necessary.
• Work collaboratively with internal and external teams.
• Available to work during East Coast hours.
• Requires professional fluency in English and French.

Requirements

• 2+ years of online customer service experience.
• Professional working proficiency in French and English.
• Experience with customer service platforms like Zendesk and Shopify.
• Proficiency in social media platforms.
• Knowledge of customer support best practices.
• Ability to problem solve and de-escalate concerns.
• Technical aptitude and troubleshooting skills.
• Positive attitude and willingness to learn.

Benefits

• Flexible part-time hours.
• Opportunity to work with a growing brand.
• Work remotely from anywhere.