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Part-Time Customer Experience Associate [Bilingual French] - Remote

Posted 6 days ago
Customer Service
Part Time
Worldwide
25.00USD/hour

Overview

MERIT is looking for a Part-Time Customer Experience Associate to support the brand’s growth internationally, providing day-to-day customer-related support.

In Short

  • Provide inbound customer support via email, chat, and social platforms.
  • Assist customers in a friendly and professional manner.
  • Assess inbound tickets to address customer needs.
  • Respond to customer comments and DMs in a timely manner.
  • Place customer orders and process refunds as necessary.
  • Work collaboratively with internal and external teams.
  • Available to work during East Coast hours.
  • Requires professional fluency in English and French.

Requirements

  • 2+ years of online customer service experience.
  • Professional working proficiency in French and English.
  • Experience with customer service platforms like Zendesk and Shopify.
  • Proficiency in social media platforms.
  • Knowledge of customer support best practices.
  • Ability to problem solve and de-escalate concerns.
  • Technical aptitude and troubleshooting skills.
  • Positive attitude and willingness to learn.

Benefits

  • Flexible part-time hours.
  • Opportunity to work with a growing brand.
  • Work remotely from anywhere.
Merit America logo

Merit America

Merit America is a non-profit organization dedicated to creating innovative pathways to higher education for low-income adults. The organization focuses on developing flexible and accessible programs that empower individuals to achieve family-sustaining careers and break the cycle of poverty. By partnering with various stakeholders, Merit America aims to design and operationalize impactful educational initiatives that align with its mission of fostering upward mobility and inclusivity within the community.

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