Senior Product Manager - Account Fraud and Enablement - Remote

Overview

The Senior Product Manager for Account Fraud and Risk Enablement at Mercury will build products that balance customer experience with fraud prevention, ensuring a seamless banking experience for customers.

In Short

• Design and implement strategic vision for risk enablement.
• Create user journeys minimizing disruption to legitimate customer activity.
• Develop self-service resolution paths for customers.
• Build operational tools for risk and support teams.
• Partner with data science for risk model development.
• Collaborate with product teams on risk management platform.
• Establish metrics for risk effectiveness and customer experience.
• Support development of API strategies for risk capabilities.

Requirements

• 7+ years of product management experience in financial risk systems.
• Deep understanding of customer experience and retention metrics.
• Experience with automated decisioning systems.
• Proficiency in risk data analysis.
• Strong cross-functional leadership skills.
• Exceptional communication skills for translating risk concepts.
• Ability to make decisions with imperfect information.

Benefits

• Competitive salary and equity options.
• Comprehensive benefits package.
• Diversity and inclusion initiatives.
• Support for reasonable accommodations during recruitment.