Italian Speaking Client Representative - Remote

Overview

Mercier Consultancy is seeking an enthusiastic Italian Speaking Client Representative to join our remote team based in Athens. This role is perfect for individuals who are passionate about delivering excellent client service and want the flexibility of working from home. As a Client Representative, you will connect with our Italian-speaking clients, helping them navigate our services and ensuring a smooth and satisfying experience.

In Short

• Communicate with Italian-speaking clients to understand their needs and provide timely assistance
• Support clients with inquiries regarding our products and services, ensuring clarity and satisfaction
• Document and track client interactions accurately in our CRM system
• Collaborate with internal teams to resolve client issues promptly
• Gather feedback from clients to help improve our services and overall client experience
• Participate in ongoing training and professional development to enhance your skills
• Build lasting relationships with clients to foster loyalty and retention

Requirements

• Fluency in Italian
• Strong communication skills
• Experience in client service or support roles
• Ability to work independently and remotely
• Familiarity with CRM systems
• Problem-solving skills
• Willingness to learn and adapt

Benefits

• Flexible working hours
• Remote work opportunity
• Professional development and training
• Collaborative team environment
• Opportunity to work with international clients