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French Speaking Customer Service Representative - Energy Sector - Remote

Posted 18 hours ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative to join our team in the Energy (Oil & Gas) industry. In this essential role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to our energy services and products.

In Short

  • Deliver high-quality customer service in French through phone, email, and chat related to the energy sector
  • Assist customers with inquiries about products, services, and industry regulations
  • Troubleshoot client issues and liaise with internal teams for effective solutions
  • Document all customer interactions accurately in our CRM system
  • Collaborate with technical and sales teams to ensure efficient order processing and client satisfaction
  • Gather and relay customer feedback to enhance our services and offerings
  • Stay informed about industry trends and developments in the oil and gas sector

Requirements

  • Fluency in French
  • Strong communication skills
  • Experience in customer service
  • Ability to troubleshoot and resolve issues
  • Familiarity with CRM systems
  • Knowledge of the energy sector is a plus

Benefits

  • Competitive salary
  • Opportunity to work in a dynamic industry
  • Supportive team environment
  • Professional development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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