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Dutch Speaking Customer Support Representative - Remote

Posted 12 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Representative in our Virtual Assistant Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients who utilize our virtual assistant services. Your ability to communicate effectively and address client inquiries will be essential in ensuring a positive experience for our customers.

In Short

  • Respond to customer inquiries in Dutch via email, phone, and chat
  • Assist clients with questions regarding our virtual assistant services and features
  • Accurately document all customer interactions and resolutions in our CRM system
  • Collaboration with internal teams to resolve client issues and enhance service delivery
  • Provide insights and guidance on utilizing our virtual assistants effectively
  • Gather client feedback to support service improvements
  • Engage in continuous learning to stay updated on service offerings

Requirements

  • Fluency in Dutch
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a team environment
  • Familiarity with CRM systems
  • Problem-solving skills
  • Willingness to learn and adapt

Benefits

  • Opportunity to work in a dynamic team
  • Supportive work environment
  • Career growth opportunities
  • Continuous training and development
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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