Japanese Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to announce a vacancy for a Japanese Speaking Support Specialist within our Online Travel Agency. In this essential role, you will be the primary contact for our Japanese-speaking clients, providing them with outstanding support and expertise as they navigate their travel inquiries and bookings. Your responsibilities will include addressing customer questions concerning travel options, resolving issues, and assisting clients with our online booking platform. If you have a passion for travel and delivering exceptional customer service, we encourage you to apply!

In Short

• Provide exemplary customer support to Japanese-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and related travel services.
• Proactively resolve client issues to ensure high levels of customer satisfaction.
• Guide clients through our online booking platform and provide technical assistance when needed.
• Document and track customer interactions and feedback for continuous service improvement.
• Work collaboratively with internal teams to escalate and resolve complex issues effectively.
• Remain informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Japanese and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the travel industry.
• Ability to navigate online booking systems and provide technical support.
• Problem-solving skills and a proactive attitude.
• Familiarity with travel trends and services.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Supportive work environment with a focus on customer satisfaction.
• Training and development opportunities.
• Flexible working hours.