German Speaking Emergency Roadside Assistance Agent - Remote

Overview

Mercier Consultancy is looking for a German Speaking Emergency Roadside Assistance Agent to work from home in Greece! In this important role, you will provide critical support to German-speaking clients who are experiencing vehicle emergencies. Your quick thinking and problem-solving skills will help ensure that customers receive the assistance they need promptly, enhancing their safety and comfort during stressful situations. If you are passionate about helping others and seeking a rewarding remote position, we would love to have you on our team!

In Short

• Respond to emergency calls from German-speaking clients in need of roadside assistance in a timely manner.
• Evaluate the emergency situation and provide clear, effective guidance and support.
• Coordinate with service providers to ensure prompt assistance is dispatched.
• Maintain accurate records of all customer interactions and document follow-up actions.
• Deliver professional and empathetic customer service, prioritizing the client's needs.
• Stay updated on company policies, procedures, and services related to roadside assistance.
• Work collaboratively with team members to enhance service quality and improve customer satisfaction.

Requirements

• Fluent in German.
• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service is preferred.
• Ability to work under pressure.
• Proficient in using computer systems and software.
• Empathetic approach to customer interactions.

Benefits

• Work from home flexibility.
• Opportunity to help people in need.
• Supportive team environment.
• Training and development opportunities.
• Competitive salary and benefits.