German Speaking Emergency Roadside Assistance Agent - Remote

Overview

Mercier Consultancy BG is excited to announce an opening for a German Speaking Emergency Roadside Assistance Agent to join our exceptional team. In this important role, you will provide immediate assistance to German-speaking clients facing vehicle emergencies. Your main responsibility will be to ensure that these clients receive the support they need promptly, allowing them to feel secure during stressful situations. If you have a strong commitment to customer service and thrive in high-pressure environments, we would love to hear from you!

In Short

• Respond to emergency calls from German-speaking customers in need of roadside assistance.
• Evaluate the nature of the emergency and provide clear, reassuring guidance.
• Coordinate with service providers to ensure prompt assistance for customers.
• Document all customer interactions and required follow-up actions accurately.
• Deliver professional and empathetic support, prioritizing customer safety and satisfaction.
• Stay informed about our services and best practices in roadside assistance.
• Collaborate with team members to enhance the quality of service provided.

Requirements

• Fluent in German, both written and spoken.
• Strong customer service orientation.
• Ability to work in high-pressure situations.
• Excellent communication and interpersonal skills.
• Experience in emergency response or roadside assistance is a plus.
• Proficient in documenting interactions and follow-ups.
• Team player with a collaborative mindset.

Benefits

• Competitive salary package.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.