Dutch Speaking Emergency Roadside Assistance Agent - Remote

Overview

Join Mercier Consultancy as a Dutch Speaking Emergency Roadside Assistance Agent, where you will work remotely from the beautiful scenery of Greece. In this essential role, you will assist Dutch-speaking clients experiencing vehicle emergencies, ensuring they receive the support they need during difficult times. Your commitment to exceptional service will help maintain safety and provide peace of mind to our customers. If you are eager to make a difference and work in a dynamic remote environment, we encourage you to apply!

In Short

• Answer emergency calls from Dutch-speaking customers requiring roadside assistance promptly.
• Assess the emergency situation and provide clear, actionable advice and support.
• Coordinate with service providers to ensure rapid dispatch of assistance.
• Keep detailed records of interactions, follow-up actions, and resolutions.
• Offer empathetic and professional support, with a focus on customer care.
• Stay informed about company procedures, services, and updates related to roadside assistance.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Problem-solving skills to assess and address emergencies.
• Empathy and professionalism in customer interactions.

Benefits

• Work remotely from Greece.
• Dynamic work environment.
• Opportunity to make a difference in customers' lives.
• Supportive team culture.