Spanish Speaking Emergency Roadside Assistance Agent - Remote

Overview

Join Mercier Consultancy as a Spanish Speaking Emergency Roadside Assistance Agent, providing support from the comfort of your home in Greece! In this crucial role, you will assist Spanish-speaking customers facing vehicle emergencies, ensuring they receive timely help and guidance. Your expertise will play a key role in delivering exceptional service and peace of mind to our clients during challenging situations. If you are passionate about aiding others and seeking a home-based opportunity, we welcome your application!

In Short

• Respond promptly to emergency calls from Spanish-speaking clients in need of roadside assistance.
• Assess the situation and offer clear instructions and support to clients requiring help.
• Coordinate with service providers to dispatch assistance promptly and efficiently.
• Maintain accurate records of all interactions and ensure appropriate follow-up actions.
• Provide empathetic and professional support to clients, prioritizing their needs and well-being.
• Stay updated on company services, policies, and changes in roadside assistance procedures.
• Collaborate with team members to optimize service processes and elevate customer satisfaction.

Requirements

• Fluency in Spanish.
• Excellent communication skills.
• Ability to work under pressure.
• Strong problem-solving skills.
• Experience in customer service is a plus.
• Familiarity with emergency response protocols.
• Ability to work independently and as part of a team.

Benefits

• Work from home flexibility.
• Opportunity to help others in need.
• Competitive salary and benefits.
• Supportive team environment.
• Training and development opportunities.