German Speaking Customer Service Agent - Financial Services - Remote

Overview

Mercier Consultancy is looking for a German Speaking Customer Service Agent to join our Financial Services team! In this pivotal role, you will be responsible for providing excellent support to our German-speaking clients, addressing their inquiries about our range of financial products and services. Your commitment to resolving issues and delivering accurate information will play a crucial role in enhancing customer satisfaction. If you are passionate about finance and enjoy helping others, we invite you to apply!

In Short

• Handle customer inquiries in German through phone, email, and chat regarding financial services.
• Provide comprehensive information about our financial products, services, and account processes.
• Assist clients with account management, transaction issues, and general inquiries with efficiency and professionalism.
• Document customer interactions meticulously to maintain records and ensure effective follow-up.
• Collaborate with the financial services team to enhance customer experience and streamline processes.
• Stay updated on financial regulations and product offerings to provide informed and accurate assistance.
• Collect and analyze customer feedback to drive service improvements and resolve concerns proactively.

Requirements

• Fluency in German, both written and spoken.
• Experience in customer service, preferably in financial services.
• Strong communication and interpersonal skills.
• Ability to handle inquiries with professionalism and efficiency.
• Attention to detail and organizational skills.
• Proficiency in using customer service software and tools.
• Knowledge of financial products and services is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive training and career development opportunities.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.