German-speaking Customer Representative - Smart Lighting Devices - Remote

Overview

Mercier Consultancy BG is looking for a dedicated German-speaking Customer Representative to join our team, specializing in smart lighting devices. In this role, you will provide top-tier support to our German-speaking customers, addressing their inquiries and ensuring they have a positive experience with our innovative products. If you have a knack for technology and a passion for customer service, this position is perfect for you!

In Short

• Engage with German-speaking customers to assist them with inquiries related to smart lighting devices via phone, email, and chat.
• Provide detailed product information, troubleshooting support, and resolve customer issues efficiently.
• Process orders, handle returns, and manage customer complaints with a customer-centric approach.
• Keep accurate records of customer interactions and ensure follow-up as necessary to enhance satisfaction.
• Stay updated on product features, industry trends, and company promotions to offer the best service possible.
• Collaborate with team members to improve processes and share customer feedback for continuous improvement.
• Promote a positive brand image through engaging and supportive interactions with customers.

Requirements

• Fluency in German, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot technical issues effectively.
• Experience in customer service or sales is a plus.
• Familiarity with smart lighting devices is an advantage.
• Proficiency in using CRM software and other customer service tools.
• Team player with a collaborative attitude.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive training and development opportunities.
• Supportive work environment with a focus on teamwork.
• Opportunity to work with innovative technology products.
• Flexible working hours.