German-speaking Customer Representative - Remote

Overview

Mercier Consultancy BG is seeking a motivated German-speaking Customer Representative to join our team remotely, focusing on the dynamic sports clothing industry. In this pivotal role, you will be the first point of contact for our German-speaking customers, providing exceptional support and assistance to enhance their shopping experience. If you are passionate about sports and customer service, and thrive in a flexible work environment, we welcome your application!

In Short

• Engage with German-speaking customers through various channels, including phone, email, and chat, delivering outstanding service.
• Assist customers with inquiries related to sports clothing products, including sizing, availability, and order tracking.
• Handle customer complaints and returns with professionalism, ensuring that issues are resolved swiftly.
• Maintain accurate records of all customer interactions and support requests in our CRM system.
• Stay updated on industry trends, product details, and promotional campaigns to provide informed responses.
• Collaborate with team members to continuously improve customer service quality and share feedback.
• Promote a positive brand image by providing customers with helpful and friendly interactions.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently and in a team.
• Knowledge of CRM systems is a plus.
• Passion for sports and the sports clothing industry.

Benefits

• Flexible work environment.
• Opportunity to work in a dynamic industry.
• Supportive team atmosphere.