Danish-speaking Service Representative - Remote

Overview

Mercier Consultancy BG is seeking a Danish-speaking Service Representative to join our team remotely from Greece, specializing in providing exceptional support for Volkswagen customers. In this vital role, you will be responsible for addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. If you are enthusiastic about the automotive industry and have a passion for customer service, we invite you to apply!

In Short

• Engage with Danish-speaking customers via various channels, including phone, email, and chat, to provide outstanding service.
• Assist customers with questions related to Volkswagen vehicles, services, and promotions.
• Address and resolve customer complaints and concerns in a timely and professional manner.
• Maintain accurate records of customer interactions and feedback within our CRM system.
• Stay up-to-date with Volkswagen product knowledge, features, and services to offer informed guidance.
• Collaborate with team members to drive continuous improvement in customer service practices.
• Promote a positive brand image through all customer interactions.

Requirements

• Fluency in Danish, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service or a related field.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is a plus.
• Passion for the automotive industry.

Benefits

• Work remotely from Greece.
• Opportunity to work with a well-known brand.
• Supportive team environment.
• Professional development opportunities.
• Flexible working hours.