Customer Service Representative (Portuguese-speaking) - Remote

Overview

Mercier Consultancy is excited to offer a position for a Portuguese-speaking Customer Service Representative dedicated to our streaming service. In this dynamic role, you will assist our Portuguese-speaking customers with their inquiries, providing support and guidance regarding our entertainment offerings. If you are passionate about customer service, have a love for streaming content, and enjoy helping others, this is the perfect opportunity for you to shine!

In Short

• Provide exceptional customer service in Portuguese through various channels, including phone, email, and chat.
• Assist customers with inquiries related to streaming services, subscription issues, and technical difficulties.
• Resolve customer complaints and ensure timely resolution to enhance the customer experience.
• Accurately document customer interactions for reference and service improvement.
• Collaborate with teams to stay updated on service offerings and resolve any service-related issues.
• Engage in training sessions to expand knowledge of content offerings and enhance service skills.
• Foster positive relationships with customers by being courteous and helpful at all times.

Requirements

• Fluency in Portuguese is required.
• Strong communication skills.
• Previous experience in customer service is preferred.
• Ability to handle customer complaints effectively.
• Familiarity with streaming services is a plus.
• Willingness to learn and adapt to new technologies.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Training and development opportunities.
• Access to streaming service offerings.
• Supportive team culture.