Dutch-speaking Customer Representative - Insurance Company - Remote

Overview

Mercier Consultancy BG is seeking a highly motivated Dutch-speaking Customer Representative to join our remote team in Greece, specifically for our insurance division. In this role, you will provide vital support and assistance to our Dutch-speaking clients, helping them navigate their insurance needs and ensuring they receive the best possible service. If you possess strong communication skills and a drive for customer satisfaction, we invite you to apply!

In Short

• Engage with Dutch-speaking customers through phone, email, and chat.
• Guide customers in understanding their policies.
• Assist with claims filing and processing.
• Resolve customer complaints and concerns promptly.
• Document customer interactions in the CRM system.
• Stay updated on insurance products and regulations.
• Collaborate to improve service delivery.
• Foster strong relationships with customers.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service.
• Knowledge of insurance products is a plus.
• Ability to work in a remote team environment.

Benefits

• Work remotely from Greece.
• Competitive salary.
• Opportunity for professional growth.
• Supportive team environment.