German-speaking Customer Representative - Remote

Overview

Mercier Consultancy BG is on the lookout for a German-speaking Customer Representative to join our online market team remotely from Greece. In this exciting role, you will provide exemplary customer service to our German-speaking clients, ensuring they receive the support they need while navigating our online marketplace. If you have a strong passion for e-commerce and delivering top-notch customer experiences, we want to hear from you!

In Short

• Assist German-speaking customers with inquiries related to our online marketplace through various communication channels, including email and chat.
• Guide customers through the purchasing process, resolving any potential issues or concerns they may have.
• Handle customer complaints and returns professionally, ensuring customer satisfaction and loyalty.
• Maintain accurate and detailed records of customer interactions in our CRM system.
• Stay informed about product offerings, promotions, and market trends to provide knowledgeable responses.
• Collaborate with team members to enhance service delivery and continually improve customer support processes.
• Foster a positive online shopping experience for customers by being approachable and helpful.

Requirements

• Fluent in German (written and spoken).
• Strong communication skills and customer-oriented mindset.
• Experience in customer service or e-commerce is a plus.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems is advantageous.
• Proficient in using online communication tools.

Benefits

• Work remotely from Greece.
• Competitive salary based on experience.
• Opportunities for professional development.
• A supportive and collaborative team environment.
• Flexible working hours.