Remote Otter LogoRemoteOtter

Manager, Customer Experience Trainee - Remote

Posted 10 weeks ago
Customer Service
Full Time
Worldwide
59,500 CAD - 84,000 CAD/year

Overview

The Manager, Customer Experience Trainee role at TD Canada Trust focuses on building strong customer relationships and leading a team to ensure exceptional customer service and operational excellence.

In Short

  • Lead a team to enhance customer experience.
  • Mentor staff for personal and professional development.
  • Ensure compliance with policies and procedures.
  • Collaborate with various teams to meet customer needs.
  • Manage daily branch administrative tasks.
  • Provide performance feedback and conduct performance management.
  • Promote a positive team environment.
  • Administer customer-facing areas of the branch.
  • Coach team on customer interaction strategies.
  • Resolve complaints and operational issues effectively.

Requirements

  • Undergraduate degree or 3+ years of relevant experience.
  • Knowledge of banking processes and operations.
  • Proficiency in MS Office and internet applications.
  • Strong communication and organizational skills.
  • Dynamic leadership abilities in a fast-paced environment.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development opportunities and mentorship programs.
Meloche Monnex logo

Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

Share This Job!

Save This Job!

Similar Jobs:

SASCAR

Customer Experience Manager - Remote

SASCAR

15 weeks ago

The Customer Experience Manager will lead the customer service strategy, focusing on operational efficiency and team performance.

Worldwide
Full-time
Customer Service
Hims & Hers logo

Manager, Customer Experience - Remote

Hims & Hers

17 weeks ago

The Manager, Customer Experience will lead a team to enhance customer support and satisfaction in a dynamic healthcare environment.

USA
Full-time
Customer Service
Thatch logo

Customer Experience Manager - Remote

Thatch

17 weeks ago

The Customer Experience Manager will lead the post-sales experience, focusing on customer support and team scaling in a high-growth environment.

Worldwide
Full-time
Customer Service

C.W.W.P.P.C

Customer Experience Manager - Remote

Careers with WM Partners' Portfolio Companies

21 weeks ago

The Customer Experience Manager will optimize the online customer journey and enhance customer satisfaction for Primal Harvest.

USA
Full-time
Customer Service
Bennie logo

Customer Experience Manager - Remote

Bennie

25 weeks ago

The Customer Experience Manager is responsible for enhancing customer satisfaction and retention through exceptional service delivery.

Worldwide
Full-time
Customer Service
80000 - 110000 USD/year