Contact Center Representative III, Loss Prevention - Remote

Overview

The Contact Center Representative III in Loss Prevention is responsible for delivering exceptional customer service to TD clients, assisting with account inquiries and resolving issues effectively.

In Short

• Provide outstanding customer service by assisting callers with inquiries.
• Resolve customer issues efficiently at the first point of contact.
• Achieve performance objectives related to customer experience and compliance.
• Participate in ongoing training and coaching for skill development.
• Work primarily offsite after initial training period.
• Handle sensitive customer information with integrity.
• Demonstrate flexibility and a positive attitude in challenging situations.
• Utilize digital devices for multitasking and navigation during calls.
• Engage in regular career development conversations with managers.
• Participate in in-person team events as required.

Requirements

• High School Diploma or equivalent.
• Exceptional communication and listening skills.
• Experience in financial or service industries preferred.
• Ability to de-escalate stressful situations with empathy.
• Strong multitasking abilities across various computer systems.
• Digital literacy across multiple devices.
• Positive attitude and resilience in challenging environments.
• Ability to work independently and as part of a team.
• Integrity in managing sensitive information.

Benefits

• Competitive salary and total rewards package.
• Opportunities for career development and growth.
• Access to training programs and mentoring.
• Health and well-being benefits.
• Paid time off and banking benefits.
• Support for financial, physical, and mental well-being goals.
• Inclusive workplace culture and values.
• Regular colleague development conversations.
• Access to a supportive community at TD.