Customer Success Manager (Mekari Qontak) - Remote

Overview

The Customer Success Manager at Mekari Qontak is responsible for maintaining high levels of customer engagement and satisfaction, driving product adoption, and acting as the voice of clients.

In Short

• Maintain high levels of customer engagement and satisfaction.
• Drive product adoption and act as the voice of clients.
• Spot and correct issues affecting customer satisfaction.
• Facilitate periodic reviews with customers.
• Gather feedback and work with the product team.

Requirements

• 3+ years of relevant experience in SaaS account management.
• Background in Accounting, Business, or Marketing preferred.
• Driven and self-motivated individual.
• Eager to learn and adapt.
• Experience in Customer Success or increasing customer satisfaction.
• Empathetic and great communicator.
• Excellent problem-solving abilities.
• Thrives on customer satisfaction and loyalty.
• Ability to work collaboratively.

Benefits

• Competitive salary + daily allowance.
• Premium private health insurance.
• Early access to salary + flex installment via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture.
• Annual and unpaid leaves from day 1 + unlimited sick leave.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to grow with Indonesia's no. 1 SaaS company.